Wanted to share our most recent experience with Eichler Solutions so that other people don't suffer the same fate.
We've used this company before to replace an original Arcadia sliding door with a new one. They were a little slow, and horribly uncommunicative - but ultimately showed up and did a good job of the install itself, so we forgave them their foibles.
However, in our most recent encounter with them, it's been very significantly worse.
- We are still waiting for the install, or even *any* kind of communication 4 months after submitting the order
- The originally scheduled install was two months ago, which came and went with no communication. I have emailed Roman, Sergiy (the owner) multiple times to no avail. I've called him and he just said 'it will be a lot longer' and basically hung up on me. I called the previous admin Tamara, who said she doesn't work there any more. Apparently most of the install crews also left.
After three emails chasing for an update, three phone calls, and three text messages, I'm left with no option but to assume they're going out of business and I'm going to lose my money from the deposit.
There are some fantastic contractors out there. Eichler Solutions are not one of them. Do not use. I'm not normally so black and white - I don't know the full story of what's going on with them. But the total lack of communication I find rude and unacceptable.
If anyone has any better recommendations for a contractor to order and install new Arcadia doors, I'd love to hear them.