Neolith Countertop...attempt one (cracked)

We've been waiting for months to get our Neolith countertops installed. Neolith is a spanish made sintered porcelain slab. It's theoretically as liquid resistant as quartz, more impact resistant than granite, and incredibly heat resistant. The product demo was very impressive - beating the Neolith with a screwdriver hard enough for sparks to fly everywhere, with no scratch to be seen. Tempered only by the fact it made our daughter scream in fear. 

Here's what happened as they install the countertops we've been waiting months for.